When is free something other than free? When HP weighs a totally free Nook offer, notes The Consumerist.
Returned Nook makes nothing free
During Cyber Monday, consumer Brian started looking for a new laptop. According to the Consumerist, he got a totally free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Not the only customer
It seems ridiculous to someone who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Obviously the Nook was not necessarily free and cost something. Seems like on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the company will not take back a totally free Nook obtained through such holiday promotions, and the consumer "will not obtain the $106 they were charged for (the Nook)."
Fine print says not free
The terms of the transaction showed that the Nook price was really bundled with the HP price instead of really being a totally free product offered on top of the computer. The small print is where all the significant information can be found.
The Nook can't be returned, but it can be sold at the consumer's discretion - albeit at a loss - or given as a gift. That doesn't take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free is not always free. Read the small print!
Returned Nook makes nothing free
During Cyber Monday, consumer Brian started looking for a new laptop. According to the Consumerist, he got a totally free Noon e-reader as part of the promotion. When Brian took the Ultrabook back because he did not want it anymore, he had to pay $99 plus tax for the E-reader still.
Not the only customer
It seems ridiculous to someone who got a "free" Nook to have to pay $99 plus tax later. Brian is not the only person who has had this problem before. Obviously the Nook was not necessarily free and cost something. Seems like on the consumer's receipt differently too, which is just how HP processes orders, it said.
According to a source within the HP returns department, the company will not take back a totally free Nook obtained through such holiday promotions, and the consumer "will not obtain the $106 they were charged for (the Nook)."
Fine print says not free
The terms of the transaction showed that the Nook price was really bundled with the HP price instead of really being a totally free product offered on top of the computer. The small print is where all the significant information can be found.
The Nook can't be returned, but it can be sold at the consumer's discretion - albeit at a loss - or given as a gift. That doesn't take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free is not always free. Read the small print!
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